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Automatically Resolve Trouble Tickets with Hybrid NLP
Application service providers manage huge and complicated infrastructures. Like any complicated systems, things could go wrong due to various reasons (e.g. network connection response problems, infrastructure resource limitations, software malfunctioning issues, etc.) from time to time. How to quickly resolve issues when they happen becomes critical to help improve customer satisfaction and retention. Recently, fast advancement of natural language processing (NLP) algorithms have helped solving many practical problems by analyzing text information. Powerful algorithms have been developed to interpret human language and derive predictions.
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